2. Examine the bunkbeds when they arrive to find out that the cosmetic damage is actually structurally unsafe damage. These beds can't be built!
3. Call the company. Have your money refunded and order the beds at normal price. On the plus side, you don't have to return the damaged beds and have enough good pieces to make 1 bed.
4. Receive the new beds. Examine the package. The same piece is broken! Call the company. They agree to send a replacement piece.
5. Wait. Wait because the company did not have any replacement pieces in their warehouse. Call the company back. Oh-we found one in another warehouse. It is shipping out today.
6. Receive the replacement part. Make that parts. The company has sent 3 extra pieces. That turns out to be a good thing because duplicate replacement pieces came, but only 1 was not broken.
7. Assembly the beds. Finally! Total assembly is 1 set of bunk beds and 1 extra twin bed. Realize that with all these extra pieces, it you fix one of the broken pieces with a small brace piece (easily done), you will actually have 2 sets of bunk beds!
And, that is our story. We got the beds from a website site call Just Kids Beds. They were great and were did not have any problems with their customer service-just with those headboard/footboard pieces. So glad that's done and the beds look great! I would recommend the site if anyone's in the market for bunk beds!
Our "before" picture. Ewan had gradually moved into Marcus and Cale's room. We thought it was a phase, but he never left. This room was a little too crowded with 2 twins and a toddler bed in it. Time to get the bunk beds.
Marcus and Cale share this set. So far, everyone is happy. Ewan got the extra twin bed, built from remaining good pieces of bunk bed. We still need to go and get an actual twin mattress for Ewan-right now he is using an air mattress. He doesn't seem to mind. There's way more space now that the beds are up. Looking a little more organized in there!
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